Your Data & Requests
One page for everything you can ask of us — your data, our documents, our practices. Most of it is self-serve inside the app; the rest is one email away. No forms that go nowhere, no 6-week silences.
Requests About Your Data
These rights are honored for every user, in every jurisdiction — you do not need to be in the EU to use them. Email requests go toinfo@eternalengineos.iofrom the address on your account (we verify identity before releasing anything).
| Request | How | Response time |
|---|---|---|
| Copy of your data (access) | Email us, or export directly in-app (CSV export is built into every app) | Within 30 days |
| Export / portability (machine-readable) | In-app CSV export; assisted bulk export on request | Self-serve / within 30 days |
| Correction of inaccurate data | Edit in-app, or email us for anything you can't reach | Self-serve / within 30 days |
| Deletion of your account and data | Settings → Danger Zone → Delete Account, or email us | Immediate deactivation; permanently deleted from production systems within 90 days. A minimal account ledger (signup name, email, deletion record) is retained for fraud prevention — never your business data |
| Objection / marketing opt-out | Unsubscribe link in any marketing email, or email us | Immediate |
| Withdraw consent | Product-analytics cookies: Settings → Notices in the app (see the Cookie Policy). Anything else: email us stating what you're withdrawing | Immediate in-app / within 30 days by email |
Documents You Can Request
| Document | Where |
|---|---|
| Privacy Policy | /privacy |
| Terms of Service | /terms |
| Data Processing Agreement (countersigned copy available) | /dpa · email for a signed copy |
| Subprocessor list | /dpa — Subprocessors section |
| Cookie Policy | /cookies |
| Security overview / questionnaire answers | /security · email for vendor questionnaires |
| Copyright / DMCA policy | /dmca |
| Invoices & billing history | In-app: Settings → Billing → Invoice History (PDF per invoice) |
Certifications status (SOC 2, ISO 27001) is published honestly on theSecurity page — we list what is aligned, in progress, and on the roadmap, and never claim a certification we haven't earned.
If You're a Tenant's Customer
If your data lives in a business's EternalEngine workspace (you're their client, not ours), that business controls your data — contact them first. Under our DPA we process it only on their instructions. If you contact us directly, we will confirm receipt and redirect your request to the business, and assist them in fulfilling it.
Everything Else
- Security vulnerability? Coordinated disclosure via the Security page — good-faith research is welcome.
- Copyright complaint? Follow the DMCA process.
- Billing dispute? Email us before anything formal — the Terms give us 30 days to make it right, and we usually need far less.
- Press, partnership, or anything unlisted? Contact — a human reads it.
EternalEngine